AURASAGE

Help

Support

Most questions are about three things: reminders that stopped arriving, a widget that will not refresh, and where your data lives. Start here - then reach the developer directly if this page does not solve it.

In short

  • There is no support email address. The developer is reached through the contact channel on our Google Play listing.
  • Never send us passwords, payment card details, health records, or the text of anything private.
  • Billing, cancellations and refunds are handled by Google Play, not by us.

This summary is for orientation only. The numbered sections below are the operative text.

Reminders stopped arriving

Android aggressively suspends background work on many devices, and reminder delivery is the first thing to break. Work through these in order:

  • Open AuraSage → You → Notifications and confirm reminders are on and the times are the ones you expect.
  • Open Android Settings → Apps → AuraSage → Notifications and confirm the system-level permission is granted and no category is silenced.
  • Open Android Settings → Apps → AuraSage → Battery and set battery usage to Unrestricted. On Samsung, Xiaomi, OPPO, vivo and OnePlus devices, also remove AuraSage from the device's own battery optimisation or auto-start restriction list.
  • Check that Do Not Disturb, Bedtime mode or a Focus schedule is not covering the reminder window, and that you have not set that day as a quiet day inside the app.

AuraSage schedules reminders locally on your device, so they keep working offline. They do not require an account or an internet connection.

A widget is blank or will not refresh

  • Long-press the widget, remove it, then add it again from the widget picker. This re-binds it to the current theme and affirmation.
  • Confirm the app has been opened at least once since installing, so a daily deck exists for the widget to draw from.
  • Check that battery optimisation is not restricting AuraSage, using the steps above - widget refresh uses the same background allowance as reminders.
  • If you set an Anchor affirmation, the Anchor widget shows that affirmation until you change it. That is intended, not a stuck widget.

Export, reset or delete your data

  • Export - You → Privacy → Export my data writes your saved affirmations, custom affirmations and collections to a file you choose.
  • Delete - You → Privacy → Delete all my data erases your library, resonance profile, recordings, reflections and preferences from the device.
  • Uninstalling the app also removes local data, but exporting first is the only way to keep a copy.
  • Deletion is immediate and cannot be undone, and we cannot restore it for you, because your data was never on our servers.

Full instructions are on the Delete my data page.

Subscription, billing and refunds

  • View or cancel - open the Google Play Store → your profile icon → Payments and subscriptions → Subscriptions, and select AuraSage.
  • Cancel at least 24 hours before the renewal date. Cancelling stops future charges and keeps access until the end of the paid period.
  • Uninstalling the app does not cancel a subscription.
  • Restore - You → Subscription → Restore purchases re-checks your entitlement with Google Play after a reinstall or a device change.
  • Refunds are issued by Google Play under Google's refund policy. We cannot process a Play refund on your behalf, but we can help you work out what to ask for.

Content that does not suit you

  • Use Not for me or Less like this on a card to move that theme out of your rotation.
  • Use You → Content preferences to exclude whole topics - spirituality, religion, manifestation, body image, relationships, money, career or parenting. Exclusions apply everywhere: daily deck, explore, widgets and notifications.
  • Faith and manifestation collections are opt-in only and are never mixed into the Grounded tone.
  • If an affirmation reads as a medical claim or as pressure rather than support, report it through our Google Play contact channel with the wording quoted, and it will be reviewed and removed.

Safety

AuraSage is a general wellness app. It cannot detect an emergency, it does not monitor your messages, and no one is reading what you write.

If you are in crisis, thinking about harming yourself, or facing a medical emergency, contact your local emergency number or a local crisis line. Please do not use the Google Play contact channel for anything urgent - it is monitored by one person and can take days.

Reaching the developer

AuraSage does not publish a public support email address. Use the developer contact details published on the AuraSage listing on Google Play - on the Play listing, scroll to "App support" and choose the developer contact option. That reaches the developer directly.

AuraSage is maintained by one person, so expect a reply in a few days rather than a few minutes.

Include your device model, Android version, the app version from You → About, and what you expected to happen. Never send passwords, payment card numbers, health records, or the text of a private affirmation or reflection - we do not need them, and we do not want to hold them.

Common questions

Does AuraSage need an account?

No. AuraSage works without an account and without a sign-in. You go through a short setup that takes about a minute, and the app is immediately usable. There is nothing to log into and no password to lose.

Does AuraSage work offline?

Yes. Your affirmation library, daily deck, favourites, custom affirmations and reminders are all stored and scheduled on your device, so the core practice works with no internet connection at all.

Where is my data stored?

On your device, in the app's private storage. Your affirmations, favourites, collections, reflections, resonance profile and any voice recordings are never uploaded to us. We collect only anonymous product analytics and crash reports, which never include the text of anything you wrote.

Does AuraSage sell my data?

No. We do not sell or rent personal information, we do not share data with data brokers, and we do not use your data to build advertising profiles or to target ads.

How do I delete everything?

Open the app and go to You → Privacy → Delete all my data. That erases your library, resonance profile, recordings, reflections and preferences from the device immediately. Uninstalling the app also removes local data. Export first if you want to keep a copy.

Why did my reminders stop arriving?

Almost always because Android's battery optimisation suspended the app in the background. Set AuraSage to Unrestricted battery usage in Android Settings → Apps → AuraSage → Battery, and on Samsung, Xiaomi, OPPO, vivo and OnePlus devices also remove it from the manufacturer's own auto-start or app-sleep list.

How do I cancel a subscription?

Subscriptions are billed by Google Play, so cancel there: Google Play Store → your profile icon → Payments and subscriptions → Subscriptions → AuraSage → Cancel. Cancel at least 24 hours before renewal. Uninstalling the app does not cancel a subscription.

Is AuraSage a medical or mental-health service?

No. AuraSage is a general wellness app. It is not a medical device, it does not diagnose or treat anything, and it is not a substitute for care from a qualified professional. It cannot detect or respond to an emergency - for that, contact your local emergency number or crisis line.

Is there a support email address?

No. Support runs through the developer contact channel on the AuraSage listing on Google Play, which reaches the developer directly. A published email address attracts far more automated mail than genuine questions.

Can I stop the app collecting analytics?

Yes. Anonymous analytics can be turned off in Settings, and the app stays fully functional with them disabled. Analytics never include the text of your affirmations, custom affirmations, reflections or recordings.

Related pages

  • Privacy Policy - what is collected, what never leaves your device.
  • Data safety - a plain-language mirror of our Google Play declaration.
  • Delete my data - export, reset or erase everything.
  • Terms of Use - the agreement covering the app and this site.
  • Support - reminders, widgets, subscriptions, and how to reach the developer.